Refund policy

We do not offer returns or refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.

To start an exchange for a defective product, you can contact us at info@functionalbeauty.co. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange question at info@functionalbeauty.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Gift Cards
We do not offer returns or refunds on gift cards. Gift cards are not redeemable for cash.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.